Warmer Sussex COVID-19 Update

1st June 2020


Preparing to deliver work safely in your home.

Since March, we’ve been working hard to adapt to the new situation we all find ourselves in. 

We are committed to continue helping the people of Sussex in their journey to an energy efficiency home.  We have developed new ways of providing advice and helping you consider your options and are working to ensure we can deliver those improvements in your home safely.


Remote Services

Our Retrofit Coordinators can now help you start your journey by conducting a survey of your home over the phone, by using information that you send us or that is publicly available.  We then send you a report that outlines the improvements you can make.  This is a great option for those who wish to avoid visitors to their home but still want to start considering and planning those improvements you’ve been thinking about.  It is also a useful option for those who want impartial and bespoke advice on their home before committing to the full survey and report package. More information about the Remote Survey and Pre-Visit Whole House Plan is available here .


Safely Visiting your Home

Our priority is ensuring that at all times we protect the health and safety of all customers, staff and contractors who work with us.

We have reviewed all the advice and information made available by all reliable sources including HM Government, Department of Business, Energy and Industrial Strategy, Public Health England, Health Safety Executive and Ofgem.  We have then distilled this guidance into safe working practices and procedures. 

We will evaluate every visit individually before coming to your home, based on the following four principles:

  1. What is the size and layout of your home - i.e. how feasible is it for us to work safely in your home?
  2. What is the purpose of our visit – e.g. is it an initial survey or are we installing loft insulation or a heat pump?
  3. Who needs to visit your home – i.e. is it a single surveyor or a team of contactors?
  4. Who lives in your home – i.e. is the property empty, is someone living in the home fall within a high-risk group?

Ahead of coming to your home, we will share the relevant plan for how we will work in your home with you and make sure you understand and are happy to agree with it.  This will include guidance for you, if you will remain in your home while work is being done.


Communication is always key to a successful project.  Our plan for working in your home will outline how we will communicate with you.  We will require anyone planning to visit your home to reschedule appointments if they have symptoms of coronavirus or have been required to self-isolate.  We will also ask you to similarly notify us so we can reschedule work if you have symptoms or need to self-isolate.

If you have a specific question or would like further information in the meantime, please get in touch either via email warmersussex@retrofitworks.co.uk or call 0330 223 5755.